Terms of service

DoggoDiary – Terms of Service (Australia)

Welcome to DoggoDiary. The terms “we”, “us”, and “our” refer to DoggoDiary. We operate this online store and website, including all related information, content, and services (the “Services”). By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use the Services.

1. Eligibility & Account Information

By using the Services, you confirm that you are at least 18 years old, or you have permission from a parent or guardian.

When placing an order, you agree to provide accurate and current information, including your email, shipping address, and payment details. You are responsible for maintaining the security of your account (if applicable) and all activity under it.

2. Product Information

We aim to display our products as accurately as possible. However, colours, materials, and appearance may vary slightly due to lighting, device settings, or supplier variations.

We reserve the right to modify or discontinue products at any time, and to limit order quantities when necessary.

3. Orders & Acceptance

By placing an order, you are making an offer to purchase. We may accept or decline any order at our discretion. An order is confirmed once payment is processed and you receive an order confirmation.

If we cancel or adjust your order, we will contact you using the details provided at checkout.

Purchases are for personal use only and not for resale.

All returns, exchanges, and refunds are handled according to our Refund Policy.

4. Pricing & Payments

Prices may change without notice. The price shown at checkout is the final price at the time of purchase and will be confirmed in your order email.

Unless stated otherwise, prices exclude shipping, taxes, duties, or import fees.

You agree to provide valid payment details and authorise us to charge your payment method for the total order amount.

5. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events outside our control.

Once we hand your order to the carrier, risk of loss passes to you.

For full details, please see our Shipping Policy.

6. Intellectual Property

All content on the Services—including text, images, graphics, logos, videos, and layouts—is owned by DoggoDiary or our licensors. You may not copy, reproduce, modify, distribute, or use any content without our written permission.

7. Third-Party Services & Links

Our store may include links, tools, or integrations operated by third parties. We do not control these services and are not responsible for their content or performance.

Your use of any third-party service is at your own risk and subject to that third party’s terms.

8. Feedback & Reviews

If you submit feedback, reviews, suggestions, or other content (“Feedback”), you grant us a licence to use, publish, and display it for business purposes. You must only submit Feedback you own or have rights to.

We may remove Feedback that is unlawful, offensive, or violates these Terms.

9. Australian Consumer Law (ACL)

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

Under the ACL, you are entitled to a replacement, repair, or refund for a major failure, and to compensation for any reasonably foreseeable loss or damage. Products must be of acceptable quality, fit for purpose, and match the description provided.

Any limitations in these Terms apply only to the extent permitted by Australian law.

10. Limitation of Liability

To the maximum extent permitted by law, DoggoDiary is not liable for indirect, incidental, or consequential losses arising from your use of the Services or products, except where such liability cannot be excluded under the ACL.

You agree that your use of the Services is at your own risk.

11. Prohibited Conduct

You must not use the Services to:

  • break any laws

  • harm, harass, or defraud others

  • upload viruses or malicious code

  • attempt to access data without permission

  • interfere with the website’s security or functionality

  • engage in abusive or fraudulent behaviour

We may suspend or terminate access if these rules are violated.

12. Termination

We may suspend or terminate your access to the Services at any time for misuse, unlawful behaviour, or breach of these Terms. You remain responsible for any outstanding payments at the time of termination.

Sections that logically survive termination (including Intellectual Property, ACL, Limitation of Liability, and Indemnification) remain in effect.

13. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on this page. Your continued use of the Services indicates acceptance of any updated Terms.

14. Governing Law

These Terms are governed by the laws of Australia and the state or territory where DoggoDiary is based. Any disputes will be handled in Australian courts.

15. Contact Information

For questions about these Terms, contact us:

DoggoDiary
📧 Email: doggodiaryshop@gmail.com