Shipping policy
DoggoDiary – Shipping Policy
Thank you for shopping with DoggoDiary. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days.
During peak periods, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.
We do not process orders on weekends or public holidays.
2. Where We Ship & Delivery Times
DoggoDiary ships worldwide. We currently offer free standard shipping to Australia, New Zealand, and selected international destinations including the United States, United Kingdom, Canada, Japan and Singapore.
Estimated delivery times:
Standard Shipping: 7–14 business days
Express Shipping (if available): 5–10 business days
Delivery times are estimates only and may vary due to carrier delays, public holidays, customs checks, or factors outside our control.
3. Tracking Information
Most orders include tracking. You will receive a tracking link via email once your order has been shipped.
Tracking updates may take 48–72 hours to appear after dispatch.
4. Shipping Fees
Shipping is currently free on every order. Your order total is always shown at checkout before you pay.
5. Multiple Items & Split Shipments
If you order multiple items, they may be shipped separately depending on stock availability.
This does not affect your shipping cost — you will not pay extra if your order arrives in multiple parcels.
6. Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate at checkout.
DoggoDiary is not responsible for:
deliveries to incorrect addresses entered by the customer
parcels lost due to incomplete or inaccurate address details
parcels marked as “delivered” by the carrier but not received
unclaimed parcels returned to sender
If a parcel is returned to us due to an incorrect address, a reshipping fee may apply.
7. Customs, Duties & Import Fees
Most DoggoDiary orders are shipped from our international warehouse partners.
Some deliveries may be subject to duties, taxes, or customs fees depending on your location.
These charges (if any) are the responsibility of the customer.
8. Delays Outside Our Control
We are not liable for delays caused by:
courier or postal service issues
customs processing
severe weather
peak shopping seasons or unexpected disruptions
Once a parcel is handed to the carrier, shipping times may vary.
9. Missing or Damaged Items
If your order arrives damaged or parts are missing, please contact us within 7 days at:
📧 doggodiaryshop@gmail.com
Include your order number and clear photos of the issue so we can assist promptly.
Damaged or faulty items are handled in accordance with our Refund Policy and your rights under the Australian Consumer Law.
10. Contact Us
For any shipping or delivery questions, contact:
We aim to reply within 24–48 hours.