Shipping policy

DoggoDiary – Shipping Policy (Australia)

Thank you for shopping with DoggoDiary. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.
During peak periods, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.

We do not process orders on weekends or public holidays.

2. Shipping Times

DoggoDiary ships to customers across Australia.

Estimated delivery times:

  • Standard Shipping: 7–15 business days

  • Express Shipping (if available): 5–10 business days

Delivery times are estimates only and may vary due to carrier delays, public holidays, customs checks, or factors outside our control.

3. Tracking Information

Most orders include tracking. You will receive a tracking link via email once your order has been shipped.
Tracking updates may take 48–72 hours to appear after dispatch.

4. Shipping Fees

Shipping fees will be calculated and displayed at checkout.
Any free-shipping promotions will be clearly stated on the product or checkout page.

5. Multiple Items & Split Shipments

If you order multiple items, they may be shipped separately depending on stock availability.
This does not affect your shipping cost — you will not pay extra if your order arrives in multiple parcels.

6. Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate at checkout.

DoggoDiary is not responsible for:

  • deliveries to incorrect addresses entered by the customer

  • parcels lost due to incomplete or inaccurate address details

  • parcels marked as “delivered” by the carrier but not received

  • unclaimed parcels returned to sender

If a parcel is returned to us due to an incorrect address, a reshipping fee may apply.

7. Customs, Duties & Import Fees

Most DoggoDiary orders are shipped from our international warehouse partners.
Some deliveries may be subject to duties, taxes, or customs fees depending on your location.

These charges (if any) are the responsibility of the customer.

8. Delays Outside Our Control

We are not liable for delays caused by:

  • courier or postal service issues

  • customs processing

  • severe weather

  • peak shopping seasons or unexpected disruptions

Once a parcel is handed to the carrier, shipping times may vary.

9. Missing or Damaged Items

If your order arrives damaged or parts are missing, please contact us within 7 days at:

📧 doggodiaryshop@gmail.com
Include your order number and clear photos of the issue so we can assist promptly.

Damaged or faulty items are handled in accordance with our Refund Policy and your rights under the Australian Consumer Law.

10. Contact Us

For any shipping or delivery questions, contact:

📧 doggodiaryshop@gmail.com

We aim to reply within 24–48 hours.